Welcome to Florist Clerkenwell’s online flower delivery service. These Terms & Conditions set out the legal agreement between you, the customer, and us, Florist Clerkenwell, regarding your online purchase of flowers and related products delivered within Clerkenwell and its surrounding areas. By placing an order on our website, you agree to comply with and be bound by these terms. If you do not accept these conditions, you are advised not to use our online flower delivery service.
These terms apply to all transactions carried out through Florist Clerkenwell's online platform. This includes all flower arrangements and related goods ordered for delivery in Clerkenwell and to the nearby areas as specified at checkout. Please read these terms carefully before placing your order.
1. Browsing & Selection: Customers can browse our website and select from a wide range of fresh flower bouquets, arrangements, and accompanying gifts suitable for all occasions. All images shown are for illustration only, as flowers are subject to seasonal and market availability.
2. Placing an Order: To place an order, add your chosen items to the basket and proceed to secure checkout. You must provide accurate, complete delivery details for Clerkenwell or the surrounding eligible areas. At checkout, you will be given an opportunity to review your order summary and correct any errors.
3. Order Confirmation: Once payment is successfully processed, you will receive an order confirmation via the email address supplied during checkout. This confirmation acknowledges your order and represents acceptance of your offer to purchase, subject to the availability and these terms.
4. Amendments: Amendments to orders may be possible before dispatch. However, requests for changes should be made promptly and can only be accommodated at our discretion, subject to product and scheduling availability.
All reasonable care is taken to ensure product descriptions and images are accurate. However, due to the nature of fresh flowers and our commitment to quality, we reserve the right to substitute individual blooms or packaging with items of equal or greater value without prior notice, where necessary, particularly due to seasonal or supply constraints. Any substitutions will maintain the overall quality, style, and value of your original selection.
We offer delivery within Clerkenwell and designated surrounding areas. The delivery options and charges available for your location will be displayed at checkout. While we aim for punctual delivery, especially for date-specific occasions, we cannot guarantee exact delivery times due to factors beyond our control (e.g., traffic, weather conditions).
The customer is responsible for providing accurate delivery information. If no-one is available to accept delivery, we will follow your delivery instructions where possible (e.g., leaving with a neighbour). If a delivery cannot be completed and redelivery is required, additional charges may apply.
All orders must be paid for in full at the time of purchase. We accept most major debit and credit cards, and you will be notified of all accepted payment methods at checkout. Payment is processed securely. We do not store sensitive payment details on our servers. Your card will be charged at the point of order confirmation.
If a payment fails or is reversed, we reserve the right to halt the processing and dispatch of any order until alternative payment arrangements are made. Prices for all products include VAT and are displayed in Pounds Sterling (£ GBP).
1. Cancelling Before Dispatch: Customers may cancel or amend their order prior to dispatch by promptly contacting us and referencing their order number. In cases of timely cancellation before the order is prepared for delivery, a full refund will be issued to the original payment method within a reasonable period.
2. After Dispatch: Once an order has been prepared or dispatched, cancellations cannot ordinarily be accepted due to the perishable nature of flowers. Refunds cannot be granted in these cases unless the products are proven to be defective on arrival (e.g., damaged, wilted, or the wrong arrangement).
3. Exception for Defective Goods: Should your flowers arrive in unsatisfactory condition, please notify us within 24 hours of receipt. We may request photographs of the item prior to issuing a refund or replacement. Our liability in such circumstances is limited to the value of the original purchase, and any further claims are excluded to the maximum extent permitted by law.
Where you provide special messages or instructions for delivery (e.g., specific times, location, or content for gift cards), we shall endeavour to accommodate these requests, but do not guarantee any obligation unless expressly accepted by us in writing in your order confirmation.
You must ensure all order and delivery details are complete and correct. You warrant that you are legally capable of entering into binding contracts, are over 18 years of age, and have the authority to use the payment method provided. Misuse of our service (including fraudulent activity or false claims) will result in cancellation of orders and refusal of future service.
Our liability for any losses or damage arising out of, or in connection with, the supply or non-supply of our products is limited strictly to the amount paid for the relevant order. We do not accept liability for indirect, incidental or consequential damages, loss of profits or emotional distress, save where prohibited by applicable law.
Nothing in these terms will exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
We shall not be liable for any delay or failure in delivery or performance due to causes beyond our reasonable control, including but not limited to, adverse weather conditions, strikes, lockouts, trade disputes, disaster, or failure of suppliers or postal services.
All content on our website, including photographs, designs, text, logos, and artwork, remains the property of Florist Clerkenwell or its licensors. You are permitted to use the website for personal and non-commercial purposes only. Any unauthorised copying, reproduction, or modification is prohibited.
We respect your privacy and will process all personal data provided in accordance with the Data Protection Act 2018 and relevant UK GDPR legislation. We use your information strictly to process orders, communicate with you, and deliver products efficiently. Your personal data will not be shared with third parties except where necessary to fulfil your order (e.g., with a delivery partner).
Florist Clerkenwell reserves the right to modify these Terms & Conditions at any time. Any changes will be posted visibly on our website, and orders placed thereafter will be governed by the updated terms. You are advised to review the terms each time you place an order.
These Terms & Conditions, and any disputes arising from them or in connection with our online flower delivery service, shall be governed by and construed in accordance with the laws of England and Wales. If any part of these terms is deemed unenforceable, the remainder of the terms shall remain in full effect. Any legal proceedings may only be brought in the courts of England and Wales.
If you require further clarification about any aspect of these Terms & Conditions or wish to make a formal complaint about our products or service, please contact us using the methods outlined on our website. We will endeavour to resolve all complaints promptly and fairly.
These Terms & Conditions form the entire agreement between Florist Clerkenwell and our customers regarding online flower orders throughout Clerkenwell and surrounding neighbourhoods. By utilising our online ordering system for flower delivery, you confirm your understanding and acceptance of these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 1 Northampton Row, Farringdon, London, EC1R 0JZ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Clerkenwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Clerkenwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
