As a trusted local Clerkenwell florist, we take pride in delivering fresh, beautiful flowers to households and businesses in our community. Our dedication to quality means that every bouquet and arrangement is hand-selected and crafted with care. Your satisfaction with our fresh flowers guarantee is at the heart of what we do.
We understand that receiving damaged flowers can be disappointing. If your flowers arrive in less than perfect condition, please notify us within two hours of delivery. To help us resolve the issue, kindly keep the original packaging and provide a photo of the flowers as received. We will promptly assess the situation and arrange for a replacement or resolve your concern as swiftly as possible.
At Florist Clerkenwell, we guarantee that your flowers will remain fresh for a minimum of five days from the date of delivery, provided that care instructions are followed. Different flower varieties may naturally have varying lifespans, but we always select the freshest stems for every arrangement. If you experience unexpected wilting or poor condition within our five-day freshness window and have followed the provided care tips, please contact us so we can assist you.
Your satisfaction is our priority. If you are not happy with the quality or freshness of your flowers, you may request either a replacement arrangement or a refund, subject to verification. In order to process your request efficiently, please share details of the issue and any supporting photos as soon as possible after delivery. Once verified, we will either resend a fresh bouquet to your chosen address in Clerkenwell or arrange a prompt refund, depending on your preference. Refunds are processed via your original payment method and may take a few working days to appear, depending on your bank.
We aim to make every experience with us a positive one, but if you have a concern or complaint, we want to hear from you. To register a complaint, please contact our customer service team with your order details, nature of your complaint, and any relevant photos or documentation. We treat every complaint seriously and promise a thorough and fair investigation. Our team will acknowledge your complaint promptly and keep you informed at each stage of the resolution process. Our goal is to find an outcome that you are satisfied with, whether this means replacing your flowers, issuing a refund, or addressing any other concerns you may have.
Florist Clerkenwell has built a reputation for quality, reliability, and exceptional customer service. We are proud to serve Clerkenwell households and businesses, and we stand by our fresh flowers guarantee. Thank you for placing your trust in us. If you have any questions about our returns, refunds, or complaints policies, please contact our team and we will be happy to assist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
